I'm having trouble gaining accessing to an e-resource. What do I do?


As a first step, try deleting the cookies from your browser. How to delete cookies.

If the problem persists, contact us at The Library Replies.

We will ask you to provide the following information:

Name of the resource that you can't access.

  • The path you have followed to access the resource. For example, did you try to access through the online classroom or from the Library's website?
  • The browser you are using.
  • A full screenshot with the error that appears when you try to access the resource.
  • If applicable, the error message given by the system.
  • If applicable, the anti-virus programme you use.

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Operative group: 

Maria Puigdueta, is in charge of the Library Replies service.