I'm having trouble gaining accessing to an e-resource. What do I do?
As a first step, try deleting the cookies from your browser. How to delete cookies.
If the problem persists, contact us at The Library Replies.
We will ask you to provide the following information:
Name of the resource that you can't access.
- The path you have followed to access the resource. For example, did you try to access through the online classroom or from the Library's website?
- The browser you are using.
- A full screenshot with the error that appears when you try to access the resource.
- If applicable, the error message given by the system.
- If applicable, the anti-virus programme you use.
Related questions
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How does the Library search engine work?
Follow these steps to find information:
- Enter the Library's search engine and write the keywords, the title of the content or the author's name and surname in the search box.
The search engine retrieves content including books, articles, journals, videos, images, degree final projects, UOC learning resources and recommended reading by the teaching staff in the classrooms.
- Use the filters in the sidebar (type of content, date, language, etc.).
- Click on Available online to access the content.
- Improve your results with our search tips.
Make your request
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We'll contact you within a maximum of 48 working hours, excluding non-teaching periods and UOC holidays.
Service commitment. See the service regulations.
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