Universitat Obertade Catalunya

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The Library Replies

I'm having trouble gaining accessing to an e-resource. What do I do?


As a first step, try deleting the cookies from your browser. How to delete cookies.

If the problem persists, contact us at The Library Replies.

We will ask you to provide the following information:

Name of the resource that you can't access.

  • The path you have followed to access the resource. For example, did you try to access through the online classroom or from the Library's website?
  • The browser you are using.
  • A full screenshot with the error that appears when you try to access the resource.
  • If applicable, the error message given by the system.
  • If applicable, the anti-virus programme you use.

Related questions


  • What is a database?

    Student, Researcher, Teacher
    A platform where you can consult high-quality and very specific information related to your programme. There are different types.
    • #Searching for information

  • How can I change the search engine language?

    Student, Researcher, Teacher
    From the search engine, go to the Menu option, or if you're already logged in, to your name (at the top right) and change the language.
    • #Searching for information

  • What language can I do the search in?

    Student, Researcher, Teacher
    In any language, although most academic publications are written in English.
    • #Searching for information

  • How does the Library search engine work?

    Student, Researcher, Teacher
    Enter the keywords into the search box and apply tips to find accurate information. Find out how to use it effectively.
    • #Searching for information

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The Library Replies Service

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Service mentors

If you have any questions about how the Library works, its services, resources or collections, let us know!

Maria Puigdueta, is in charge of the Library Replies service.