Students rate the Library’s help service as Excellent

Subject:  Multidisciplinary
A person filling out a survey on a sheet of paper
08/06/16

Analysis of the feedback from students, faculty and researchers gathered from the UOC Library's evaluation surveys and reports. Users of The Library Replies service rated the help the Library provided with 9.2 out of 10, and 9.3 for the speed of response.

The goal of the UOC’s Library is to offer its users a series of resources and services that support their needs in the course of their academic and teaching activities. As part of an ongoing process to enhance these services the Library prepares various surveys and studies, collecting the responses to get a picture of its users’ satisfaction levels, and to develop improvements wherever necessary.

The data collected in 2015 and early 2016 show that, overall, the satisfaction levels for users of the UOC’s Library are high.

  • In an international survey based on the Libqual system conducted in February this year both the services (7.8) and the resources (7.9) were rated highly. It was also shown that our users have high expectations of what the UOC’s Library can offer them in the course of their work.
  • The satisfaction survey given to all alumni graduating in 2015 returned a positive assessment of the Library (6) as well as a strong score for the resources provided by the Library in response to their needs (7.4).
  • The highest scores were for The Library Replies service, as seen in the survey given to everyone who used it. This is a service delivered on a daily basis by Library staff specialized in each of the study areas taught at the UOC. The students gave a score of 9.2 for the help the Library provided and 9.3 for the speed of response.
  • There was very positive feedback in the satisfaction survey for faculty who used the service for commissioning the writing and editing of learning materials this academic year; the Library’s help and support service received a score of 9.7.

The UOC’s Library saw impressive satisfaction levels as it rises to the challenge of continuing to improve use and perception of its resources and services.