I'm having trouble gaining accessing to an e-resource. What do I do?
As a first step, try deleting the cookies from your browser. How to delete cookies.
If the problem persists, contact us at The Library Replies.
We will ask you to provide the following information:
Name of the resource that you can't access.
- The path you have followed to access the resource. For example, did you try to access through the online classroom or from the Library's website?
- The browser you are using.
- A full screenshot with the error that appears when you try to access the resource.
- If applicable, the error message given by the system.
- If applicable, the anti-virus programme you use.
Related questions
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What is a database?
The databases you can consult from the Virtual Library are collections of electronic documents and texts that have been indexed. There are two kinds of database available:
- Bibliographic databases: they provide basic information about the document (author, title, edition, date of publication, abstracts or reviews), but they do not offer access to the original text.
- Full-text databases
The Library subscribes to databases that allow users to consult journals, ebooks, conference proceedings, etc.
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How can I change the search engine language?
The first time you open the search engine, the interface will appear in Catalan. If you'd like to change it, click on the Menú option in the upper right-hand corner (or your name if you're already logged in) and then go to Mostrar idioma: Català (Show language: Catalan). Choose the language of your choice in the pop-up window.
You can also set your preferred default language by going to El meu compte (My account) / Dades personals (Personal details) / Idioma per defecte de la interfície (Default interface language). You can choose between Catalan, Spanish and English. The search engine will immediately switch to whatever language you pick.
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What language can I do the search in?
In any language. However, bear in mind that most scientific and academic publications are written or indexed in English. Consequently, you may retrieve many more results if you perform the search in English.
You also have the Language filter to delimit your results.
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How does the Library search engine work?
Follow these steps to find information:
- Enter the Library's search engine and write the keywords, the title of the content or the author's name and surname in the search box.
The search engine retrieves content including books, articles, journals, videos, images, degree final projects, UOC learning resources and recommended reading by the teaching staff in the classrooms.
- Use the filters in the sidebar (type of content, date, language, etc.).
- Click on Available online to access the content.
- Improve your results with our search tips.
Make your request
Ask us if you have any questions
We'll contact you within a maximum of 48 working hours, excluding non-teaching periods and UOC holidays.
Service commitment. See the service regulations.
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