Portada Management information systems
Managing the digital firm

Part One ORGANIZATIONS, MANAGEMENT, AND THE NETWORKED ENTERPRISE ....33

Chapter 1 Information Systems in Global Business Today ....34
- Opening Case: Efficiency in Wood Harvesting with Information Systems ....35
1 .1 The Role of Information Systems in Business Today ....37
How Information Systems Are Transforming Business 37 • What's New In Management Information Systems? 38 • Globalization Challenges and Opportunities: A Flattened World ....40
- Interactive Session: Management MIS in Your Pocket ....41
The Emerging Digital Firm 43 • Strategic Business Objectives of Information Systems ....44
1.2 Perspectives on Information Systems ....47
What is an Information System? 47 • Dimensions of Information Systems ....49
- Interactive Session: Technology UPS Competes Globally with Information Technology ....54
It Isn't Just Technology: A Business Perspective on Information Systems 56 • Complementary Assets: Organizational Capital and the Right Business Model ....58
1.3 Contemporary Approaches to Information Systems ....60
Technical Approach 61 • Behavioral Approach 61 • Approach of This Text: Sociotechnical Systems ....61
1.4 Hands-on MIS Projects ....63
Management Decision Problems 63 • Improving Decision Making: Using Databases to Analyze Sales Trends 63 • Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge ....64
Learning Track Modules: How Much Does IT Matter?; Information Systems and Your Career, The Emerging Mobile Digital Platform ....64
Review Summary 65 • Key Terms 66 • Review Questions 66 • Discussion Questions 67 • Video Cases 67 • Collaboration and Teamwork: Creating a Web Site for Team Collaboration ....67
- Case Study: The National Bank of Kuwait ....68

Chapter 2 Global E-Business and Collaboration ....70
- Opening Case: America's Cup 2010: USA Wins with Information Technology ....71
2.1 Business Processes and Information Systems ....73
Business Processes 73 • How Information Technology Enhances Business Processes ....74
2.2 Types of Business Information Systems ....75
Systems for Different Management Groups 75 • Systems for Linking the Enterprise ....81
- Interactive Session: Organizations Rockettheme.com, Thriving on the Web ....82
E-business, E-commerce, and E-government ....85
2.3 Systems for Collaboration and Teamwork ....85
What is Collaboration? 86 • Business Benefits of Collaboration and Teamwork 87 • Building a Collaborative Culture and Business Processes 88 • Tools and Technologies for Collaboration and Teamwork ....89
- Interactive Session: Management Virtual Meetings: Smart Management ....92
2.4 The Information Systems Function in Business ....98
The Information Systems Department 98 • Organizing the Information Systems Function ....99
2.5 Hands-on MIS Projects ....100
Management Decision Problems 100 • Improving Decision Making: Using a Spreadsheet to Select Suppliers 100 • Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes ....101
Learning Track Modules: Systems from a Functional Perspective; IT Enables Collaboration and Teamwork; Challenges of Using Business Information Systems; Organizing the Information Systems Function ....102
Review Summary 102 • Key Terms 103 • Review Questions 103 • Discussion Questions 104 • Video Cases 104 • Collaboration and Teamwork: Describing Management Decisions and Systems ....104
- Case Study: Modernization of NTUC Income ....105

Chapter 3 Information Systems, Organizations, and Strategy ....108
- Opening Case: Verizon or AT&T—Which Company Has the Best Digital Strategy? ....109
3.1 Organizations and Information Systems ....11
What Is an Organization? 112 • Features of Organizations ....114
3.2 How Information Systems Impact Organizations and Business Firms ....119
Economic Impacts 119 • Organizational and Behavioral Impacts 121 • The Internet and Organizations 123 • Implications for the Design and Understanding of Information Systems ....124
3.3 Using Information Systems to Achieve Competitive Advantage ....124
Porter's Competitive Forces Model ....125
Information System Strategies for Dealing with Competitive Forces 126 • The Internet's Impact on Competitive Advantage ....129
- Interactive Session: Organizations How Much Do Credit Card Companies Know About You? ....130
The Business Value Chain Model ....132
- Interactive Session: Management Is the iPad a Disruptive Technology? ....133
Synergies, Core Competencies, and Network-Based Strategies ....136
3.4 Using Systems for Competitive Advantage: Management Issues ....141
Sustaining Competitive Advantage 141 • Aligning IT with Business Objectives 141 • Managing Strategic Transitions ....142
3.5 Hands-on MIS Projects ....143
Management Decision Problems 143 • Improving Decision Making: Using a Database to Clarify Business Strategy 143 • Improving Decision Making: Using Web Tools to Configure and Price an Automobile ....144
Learning Track Module: The Changing Business Environment for Information Technology ....145
Review Summary 145 • Key Terms 146 • Review Questions 146 • Discussion Questions 147 • Video Cases 147 • Collaboration and Teamwork: Identifying Opportunities for Strategic Information Systems ....147
- Case Study: Soundbuzz's Music Strategy for Asia-Pacific ....148

Chapter 4 Ethical and Social Issues in Information Systems ....150
- Opening Case: Ethical Issues Facing the Use of Technologies for the Aged Community ....151
4.1 Understanding Ethical and Social Issues Related to Systems ....153
A Model for Thinking About Ethical, Social, and Political Issues 154 • Five Moral Dimensions of the Information Age 155 • Key Technology Trends That Raise Ethical Issues ....156
4.2 Ethics in an Information Society ....159
Basic Concepts: Responsibility, Accountability, and Liability 159 • Ethical Analysis 159 • Candidate Ethical Principles 160 • Professional Codes of Conduct 161 • Some Real-World Ethical Dilemmas ....161
4.3 The Moral Dimensions of Information Systems ....161
Information Rights: Privacy and Freedom in the Internet Age 161 • Property Rights: Intellectual Property 168 • Accountability, Liability, and Control 171 • System Quality: Data Quality and System Errors 173 • Quality of Life: Equity, Access, and Boundaries ....173
- Interactive Session: Organizations Monitoring in the Workplace ....177
- Interactive Session: Technology Too Much Technology ....181
4.4 Hands-on MIS Projects ....183
Management Decision Problems 183 • Achieving Operational Excellence: Creating a Simple Blog 184 • Improving Decision Making: Using Internet Newsgroups for Online Market Research ....184
Learning Track Modules: Developing a Corporate Code of Ethics for Information Systems ....185
Review Summary 185 • Key Terms 185• Review Questions 186 • Discussion Questions 186 • Video Cases 186 • Collaboration and Teamwork: Developing a Corporate Ethics Code ....186
- Case Study: When Radiation Therapy Kills ....187

Part Two INFORMATION TECHNOLOGY INFRASTRUCTURE ....191

Chapter 5 IT Infrastructure and Emerging Technologies ....192
- Opening Case: BART Speeds Up with a New IT Infrastructure ....193
5.1 IT Infrastructure ....195
Defining IT Infrastructure 195 • Evolution of IT Infrastructure 196 • Technology Drivers of Infrastructure Evolution ....200
5.2 Infrastructure Components ....205
Computer Hardware Platforms 205 • Operating System Platforms 207 • Enterprise Software Applications ....207
- Interactive Session: Technology New to the Touch ....208
Data Management and Storage 209 • Networking/Telecommunications Platforms 210 • Internet Platforms 210 • Consulting and System Integration Services ....211
5.3 Contemporary Hardware Platform Trends ....211
The Emerging Mobile Digital Platform 211 • Grid Computing 212 • Virtualization 212 • Cloud Computing 213 • Green Computing 214 • Autonomic Computing 215 • High-performance and Power-saving Processors ....215
- Interactive Session: Organizations Nordea goes Green with IT ....216
5.4 Contemporary Software Platform Trends ....217
Linux and Open Source Software 217 • Software for the Web: Java and Ajax 218 • Web Services and Service-Oriented Architecture 219 • Software Outsourcing and Cloud Services ....221
5.5 Management Issues ....224
Dealing with Platform and Infrastructure Change 224 • Management and Governance 224 • Making Wise Infrastructure Investments ....225
5.6 Hands-on MIS Projects ....228
Management Decision Problems 228 • Improving Decision Making: Using a Spreadsheet to Evaluate Hardware and Software Options 228 • Improving Decision Making: Using Web Research to Budget for a Sales Conference ....229
Learning Track Modules: How Computer Hardware and Software Work; Service Level Agreements; The Open Source Software Initiative; Comparing Stages in IT Infrastructure Evolution ....230
Review Summary 230 • Key Terms 231 • Review Questions 232 • Discussion Questions 232 • Video Cases 232 • Collaboration and Teamwork: Evaluating Server Operating Systems ....232
- Case Study: Salesforce.com: Cloud Services Go Mainstream ....233

Chapter 6 Foundations of Business Intelligence: Databases and Information Management ....236
- Opening Case: RR Donnelley Tries to Master Its Data ....237
6.1 Organizing Data in a Traditional File Environment ....239
File Organization Concepts 239 • Problems with the Traditional File Environment ....240
6.2 The Database Approach to Data Management ....242
Database Management Systems 242 • Capabilities of Database Management Systems 247 • Designing Databases ....249
6.3 Using Databases to Improve Business Performance and Decision Making 251 • Data Warehouses 252 • Tools for Business Intelligence: Multidimensional Data Analysis and Data Mining ....254
- Interactive Session: Technology What Can Businesses Learn from Text Mining? ....257
Databases and the Web ....258
6.4 Managing Data Resources ....260
Establishing an Information Policy 260 • Ensuring Data Quality ....260
- Interactive Session: Organizations Credit Bureau Errors—Big People Problems ....262
6.5 Hands-on MIS Projects ....264
Management Decision Problems 264 • Achieving Operational Excellence: Building a Relational Database for Inventory Management 265 • Improving Decision Making: Searching Online Databases for Overseas Business Resources ....266
Learning Track Modules: Database Design, Normalization, and EntityRelationship Diagramming; Introduction to SQL; Hierarchical and Network Data Models ....266
Review Summary 267 • Key Terms 268 • Review Questions 269 • Discussion Questions 269 • Video Cases 269 • Collaboration and Teamwork: Identifying Entities and Attributes in an Online Database ....269
- Case Study: Lego: Embracing Change by Combining Business Intelligence with a Flexible Information System ....270

Chapter 7 Telecommunications, the Internet, and Wireless Technology ....272
- Opening Case: Hyundai Heavy Industries Creates a Wireless Shipyard ....273
7.1 Telecommunications and Networking in Today's Business World ....275
Networking and Communication Trends 275 • What Is a Computer Network? 275 • Key Digital Networking Technologies ....278
7.2 Communications Networks ....280
Signals: Digital vs. Analog 280 • Types of Networks 281 • Physical Transmission Media ....283
7.3 The Global Internet ....285
What Is the Internet? 285 • Internet Addressing and Architecture 286 • Internet Services and Communication Tools ....289
- Interactive Session: Organizations The Baffle Over Net Neutrality ....290
- Interactive Session: Management Monitoring Employees on Networks: Unethical or Good Business? ....294
The Web ....296
7.4 The Wireless Revolution ....303
Cellular Systems 304 • Wireless Computer Networks and Internet Access 304 • RFID and Wireless Sensor Networks ....307
7.5 Hands-on MIS Projects ....310
Management Decision Problems 310 • Improving Decision Making: Using Spreadsheet Software to Evaluate Wireless Services 310 • Achieving Operational Excellence: Using Web Search Engines for Business Research ....310
Learning Track Modules: Computing and Communications Services Provided by Commercial Communications Vendors; Broadband Network Services and Technologies; Cellular System Generations; Wireless Applications for CRM, SCM, and Healthcare; Web 2.0 ....311
Review Summary 312 • Key Terms 313 • Review Questions 314 • Discussion Questions 314 • Video Cases 314 • Collaboration and Teamwork: Evaluating Smartphones ....314
- Case Study: Google, Apple, and Microsoft Struggle for Your Internet Experience ....315

Chapter 8 Securing Information Systems ....318
Opening Case: You're On Facebook? Watch Out! ....319
8.1 System Vulnerability and Abuse ....321
Why Systems Are Vulnerable 321 • Malicious Software: Viruses, Worms, Trojan Horses, and Spyware 324 • Hackers and Computer Crime 326 • Internal Threats: Employees 330 • Software Vulnerability ....331
- Interactive Session: Management When Antivirus Software Cripples Your Computers ....332
8.2 Business Value of Security and Control ....333
Legal and Regulatory Requirements for Electronic Records Management 334 • Electronic Evidence and Computer Forensics ....335
8.3 Establishing a Framework for Security and Control ....336
Information Systems Controls 336 • Risk Assessment 337 • Security Policy 338 • Disaster Recovery Planning and Business Continuity Planning 338 • The Role of Auditing ....340
8.4 Technologies and Tools for Protecting Information Resources ....340
Identity Management and Authentication 340 • Firewalls, Intrusion Detection Systems, and Antivirus Software 342 • Securing Wireless Networks 344 • Encryption and Public Key Infrastructure 345 • Ensuring System Availability 346 • Security Issues for Cloud Computing and the Mobile Digital Platform 348 • Ensuring Software Quality ....348
- Interactive Session: Technology MWEB Business: Hacked ....349
8.5 Hands-on MIS Projects ....351
Management Decision Problems 351 • Improving Decision Making: Using Spreadsheet Software to Perform a Security Risk Assessment 352 • Improving Decision Making: Evaluating Security Outsourcing Services ....353
Learning Track Modules: The Booming Job Market in IT Security; The Sarbanes-Oxley Act; Computer Forensics; General and Application Controls for Information Systems; Management Challenges of Security and Control ....353
Review Summary 354 • Key Terms 354 • Review Questions 355 • Discussion Questions 356 • Video Cases 356 • Collaboration and Teamwork: Evaluating Security Software Tools ....356
- Case Study: Information Security Threats and Policies in Europe ....357

Part Three KEY SYSTEM APPLICATIONS FOR THE DIGITAL AGE ....359

Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications ....360
- Opening Case: Cannondale Learns to Manage a Global Supply Chain ....361
9.1 Enterprise Systems ....363
What Are Enterprise Systems? 363 • Enterprise Software 364 • Business Value of Enterprise Systems ....365
9.2 Supply Chain Management Systems ....366
The Supply Chain 366 • Information and Supply Chain Management 368 • Supply Chain Management Software ....370
- Interactive Session: Organizations DP World Takes Port Management to the Next Level with RFID ....371
Global Supply Chains and the Internet 372 • Business Value of Supply Chain Management Systems ....374
9.3 Customer Relationship Management Systems ....375
What Is Customer Relationship Management? 375 • Customer Relationship Management Software 377 • Operational and Analytical CRM 380 • Business Value of Customer Relationship Management Systems ....381
9.4 Enterprise Applications: New Opportunities and Challenges ....381
Enterprise Application Challenges 381 • Next Generation Enterprise Applications ....382
- Interactive Session: Technology Enterprise Applications Move to the Cloud ....384
9.5 Hands-on MIS Projects ....387
Management Decision Problems 387 • Improving Decision Making: Using Database Software to Manage Customer Service Requests 387 • Achieving Operational Excellence: Evaluating Supply Chain Management Services ....388
Learning Track Modules: SAP Business Process Map; Business Processes in Supply Chain Management and Supply Chain Metrics; Best Practice Business Processes in CRM Software ....389
Review Summary 389 • Key Terms 390 • Review Questions 390 • Discussion Questions 391 • Video Cases 391 • Collaboration and Teamwork: Analyzing Enterprise Application Vendors ....391
- Case Study: Border States Industries Fuels Rapid Growth with ERP ....392

Chapter 10 E-Commerce: Digital Markets, Digital Goods ....396
- Opening Case: 4Food: Burgers Go Social ....397
10.1 E-commerce and the Internet ....399
E-Commerce Today 399 • Why E-Commerce Is Different 400 • Key Concepts in E-Commerce: Digital Markets and Digital Goods in a Global Marketplace ....404
10.2 E-commerce: Business and Technology ....407
Types of E-commerce 407 • E-commerce Business Models ....408
- Interactive Session: Organizations Location-based Marketing and Advertising ....411
E-commerce Revenue Models 413 • Web 2.0: Social Networking and the Wisdom of Crowds ....415
- Interactive Session: Management Facebook: Managing Your Privacy for Their Profit ....416
E-commerce Marketing 418 • B2B E-Commerce: New Efficiencies and Relationships ....421
10.3 The Mobile Digital Platform and Mobile E-commerce 425 M-Commerce Services and Applications ....425
10.4 Building an E-commerce Web Site ....427
Pieces of the Site building Puzzle 427 • Business Objectives, System Functionality, and Information Requirements 428 • Building the Web Site: In-house Versus Outsourcing ....428
10.5 Hands-on MIS ....431
Management Decision Problems 431 • Improving Decision Making: Using Spreadsheet Software to Analyze a Dot-Com Business 432 • Achieving Operational Excellence: Evaluating E-Commerce Hosting Services ....432
Learning Track Modules: Building a Web Page; E-Commerce Challenges: The Story of Online Groceries; Build an E-commerce Business Plan; Hot New Careers in E-commerce ....433
Review Summary 433 • Key Terms 434 • Review Questions 434 • Discussion Questions 435 • Video Cases 435 • Collaboration and Teamwork: Performing a Competitive Analysis of E-Commerce Sites ....435
- Case Study: Amazon vs. Walmart: Which Giant Will Dominate E-commerce? ....436

Chapter 11 Managing Knowledge ....440
- Opening Case: Canadian Tire Keeps the Wheels Rolling With Knowledge Management Systems ....441
11.1 The Knowledge Management Landscape ....443
Important Dimensions of Knowledge 443 • The Knowledge Management Value Chain 445 • Types of Knowledge Management Systems ....447
11.2 Enterprise-Wide Knowledge Management Systems ....448
Enterprise Content Management Systems 448 • Knowledge Network Systems 450 • Collaboration Tools and Learning Management Systems ....450
11.3 Knowledge Work Systems ....452
Knowledge Workers and Knowledge Work 452 • Requirements of Knowledge Work Systems 452 • Examples of Knowledge Work Systems ....453
- Interactive Session: Technology Augmented Reality: Reality Gets Better ....455
11.4 Intelligent Techniques ....457
Capturing Knowledge: Expert Systems 458 • Organizational Intelligence: Case-Based Reasoning 460 • Fuzzy Logic Systems 460 • Neural Networks 462 • Genetic Algorithms ....464
- Interactive Session: Organizations Albassami's Job is Not Feasible Without I.T. ....465
Hybrid AI Systems 467 • Intelligent Agents ....467
11.5 Hands-on MIS Projects ....469
Management Decision Problems 469 • Improving Decision Making: Building a Simple Expert System for Retirement Planning 469 • Improving Decision Making: Using Intelligent Agents for Comparison Shopping ....470
Learning Track Module: Challenges of Knowledge Management Systems ....470
Review Summary 471 • Key Terms 472 • Review Questions 472 • Discussion Questions 473 • Video Cases 473 • Collaboration and Teamwork: Rating Enterprise Content Management Systems ....473
- Case Study: Knowledge Management and Collaboration at Tata Consulting Services ....474

Chapter 12 Enhancing Decision Making ....476
- Opening Case: What to Sell? What Price to Charge? Ask the Data ....477
12.1 Decision Making and Information Systems ....479
Business Value of Improved Decision Making 479 • Types of Decisions 479 • The Decision-Making Process 481 • Managers and Decision Making in the Real World 482 • High-Velocity Automated Decision Making ....485
12.2 Business Intelligence in the Enterprise ....485
What Is Business Intelligence? 486 • The Business Intelligence Environment 487 • Business Intelligence and Analytics Capabilities 488 • Management Strategies for Developing BI and BA Capabilities ....492
- Interactive Session: Organizations Data-Driven Schools ....493
12.3 Business Intelligence Constituencies ....495
Decision Support for Operational and Middle Management 495 • Decision Support for Senior Management: Balanced Scorecard and Enterprise Performance Management Methods 497 • Group Decision-Support Systems (GDSS) ....499
- Interactive Session: Management Piloting Valero with Real-time Management ....500
12.4 Hands-on MIS Projects ....502
Management Decision Problems 502 • Improving Decision Making: Using PivotTables to Analyze Sales Data 502 • Improving Decision Making: Using a Web-Based DSS for Retirement Planning ....503
Learning Track Module: Building and Using Pivot Tables ....503
Review Summary 503 • Key Terms 504 • Review Questions 505 • Discussion Questions 505 • Video Cases 505 • Collaboration and Teamwork: Designing a University GDSS ....505
- Case Study: Does CompStat Reduce Crime? ....506
11.5 Hands-on MIS Projects ....469
Management Decision Problems 469 • Improving Decision Making: Building a Simple Expert System for Retirement Planning 469 • Improving Decision Making: Using Intelligent Agents for Comparison Shopping ....470
Learning Track Module: Challenges of Knowledge Management Systems ....470
Review Summary 471 • Key Terms 472 • Review Questions 472 • Discussion Questions 473 • Video Cases 473 • Collaboration and Teamwork: Rating Enterprise Content Management Systems ....473
- Case Study: Knowledge Management and Collaboration at Tata Consulting Services ....474

Chapter 12 Enhancing Decision Making ....476
- Opening Case: What to Sell? What Price to Charge? Ask the Data ....477
12.1 Decision Making and Information Systems ....479
Business Value of Improved Decision Making 479 • Types of Decisions 479 • The Decision-Making Process 481 • Managers and Decision Making in the Real World 482 • High-Velocit Automated Decision Making ....485
12.2 Business Intelligence in the Enterprise ....485
What Is Business Intelligence? 486 • The Business Intelligence Environment 487 • Business Intelligence and Analytics Capabilities 488 • Management Strategies for Developing BI and BA Capabilities ....492
- Interactive Session: Organizations Data-Driven Schools ....493
12.3 Business Intelligence Constituencies ....495
Decision Support for Operational and Middle Management 495 • Decision Support for Senior Management: Balanced Scorecard and Enterprise Performance Management Method 497 • Group Decision-Support Systems (GDSS) ....499
- Interactive Session: Management Piloting Valero with Real-time Management ....500
12.4 Hands-on MIS Projects ....502
Management Decision Problems 502 • Improving Decision Making: Using PivotTables to Analyze Sales Data 502 • Improving Decision Making: Using a Web-Based DSS for Retirement Planning ....503
Learning Track Module: Building and Using Pivot 'rabies ....503
Review Summary 503 • Key Terms 504 • Review Questions 505 • Discussion Questions 505 • Video Cases 505 • Collaboration and Teamwork: Designing a University GDSS ....505
- Case Study: Does CompStat Reduce Crime? ....506

Part Four BUILDING AND MANAGING SYSTEMS ....509

Chapter 13 Building Information Systems ....510
- Opening Case: CIMB Group Redesigns Its Account Opening Process ....511
13.1 Systems as Planned Organizational Change ....513
Systems Development and Organizational Change 513 • Business Process Redesign ....515
13.2 Overview of Systems Development ....518
- Interactive Session: Organizations Can Business Process Management Make a Difference? ....519
Systems Analysis 520 • Systems Design 522 • Completing the Systems Development Process 523 • Modeling and Designing Systems: Structured and Object-Oriented Methodologies ....526
13.3 Alternative Systems-Building Approaches ....530
Traditional Systems Life Cycle 530 • Prototyping 531 • End-User Development 532 • Application Software Packages and Outsourcing ....534
- Interactive Session: Technology Zimbra Zooms Ahead with OneView ....536
13.4 Application Development for the Digital Firm ....537
Rapid Application Development (RAD) 538 • Component-Based Development and Web Services ....539
13.5 Hands-on MIS Projects ....540
Management Decision Problems 540 • Improving Decision Making: Using Database Software to Design a Customer System for Auto Sales 541 • Achieving Operational Excellence: Redesigning Business Processes for Web Procurement ....542
Learning Track Modules: Unified Modeling Language (UML); A Primer on Business Process Design and Documentation ....542
Review Summary 543 • Key Terms 544 • Review Questions 544 • Discussion Questions 545 • Video Cases 545 • Collaboration and Teamwork: Preparing Web Site Design Specifications ....545
- Case Study: Are Electronic Medical Records a Cure for Health Care? ....546

Chapter 14 Managing Projects ....550
- Opening Case: Coca-Cola: "Opening Happiness" with a New Project Management System ....551
14.1 The Importance of Project Management ....553
Runaway Projects and System Failure 553 • Project Management Objectives ....554
14.2 Selecting Projects ....555
Management Structure for Information Systems Projects 555 • Linking Systems Projects to the Business Plan 556 • Critical Success Factors 556 • Portfolio Analysis 558 • Scoring Models ....559
14.3 Establishing the Business Value of Information Systems ....560
Information System Cost and Benefits 561 • Real Options Pricing Models 562 • Limitations of Financial Models ....563
14.4 Managing Project Risk ....563
Dimensions of Project Risk 563 • Change Management and the Concept of Implementation 564 • Controlling Risk Factors 564 • Designing for the Organization ....570
- Interactive Session: Organizations DTS Systems Scores with Scrum and Application Lifecycle Management ....571
Project Management Software Tools ....572
- Interactive Session: Management Motorola Terms to Project Portfolio Management ....574
14.5 Hands-on MIS Projects ....576
Management Decision Problems 576 • Improving Decision Making: Using Spreadsheet Software for Capital Budgeting for a New CAD System 576 • Improving Decision Making: Using Web Tools for Buying and Financing a Home ....577
Learning Track Modules: Capital Budgeting Methods for Information System Investments; Information Technology Investments and Productivity; Enterprise Analysis (Business Systems Planning) ....577
Review Summary 578 • Key Terms 578 • Review Questions 579 • Discussion Questions 579 • Video Cases 579 • Collaboration and Teamwork: Identifying Implementation Problems ....579
- Case Study: JetBlue and WestJet: A Tale of Two IS Projects ....580

Chapter 15 Managing Global Systems ....582

References ....583

Glossary ....599

Photo and Screen Shot Credits ....613

Indexes ....615

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